Need help? Our team is here to assist you! Feel free to reach out with any questions or concerns during business hours.

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Dear Avatar Plugins Customer, before submitting your request please note that we provide the necessary assistance for the set-up and customization of our products. However, we cannot promise that we will be able to completely address your request or issue if the technical issue is caused by a conflict with a third-party plugin(s), theme(s), or other software.

Please be aware that we may need access to your website in order to solve your problem. If so, kindly make sure to give us permission to access your website.


Support Hours

Our Support Hours are Monday through Friday from 9:00 AM to 5:00 PM EST, excluding weekends and USA National Holidays.

Elegant Themes Users Support

If purchased our plugins through Elegant Themes Marketplace, please login into Elegant Themes account, then under Members Area click on the Marketplace tab and finally select the option Support for our plugin. Thanks.



We will ONLY request access to your website if we cannot recreate the issue on our end. In which case, please provide your website access to our support team, ONLY WHEN/IF WE ASK FOR IT.

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